Privacy Policy

Full Privacy Notice

Introduction
Appian Temporary Housing, Inc. ("Appian," "we," "our," or "us") is committed to safeguarding the privacy of individuals whose personal information we handle in the course of delivering temporary housing and related services. This Privacy Notice outlines the types of personal data we collect, how we use and share it, the legal basis for our processing activities, and your rights concerning your personal information.

Scope of this Privacy Notice
This Privacy Notice applies to personal information collected through our "Services," which include:

Our "Websites," including appianhousing.com and any other site that links to or references this Privacy Notice (including subdomains);

Our "Platform," which includes our web portal, APIs, and other online services, but only where we act as a controller/business over the data processed.

Please note: In some cases, we process information—such as policyholder data, claims details, housing preferences, and related content—on behalf of insurance companies and adjusters with whom we have contractual relationships (our "Clients"). This Privacy Notice only describes how we handle data we control. For data managed by our Clients, please consult their individual privacy policies. Click here to view the privacy policies for certain Clients.

Information We Collect
The personal information we collect varies based on your interactions with us and the nature of our relationship. "Personal information" refers to data that identifies or could reasonably identify an individual or household. Categories include:

Personal Identifiers: Name, contact info, and other identifying details.

Policyholder Details: Information shared by insurers, including policy numbers, claims, and services covered.

Housing Preferences: Location needs, accessibility, pet accommodations, family structure, and more.

Device/Usage Data: Technical details from your interaction with our website such as IP address, device ID, browser type, and site activity.

General Location Data: City, region, or state.

Transaction Data: Service interactions, communications, billing, and payments.

Audio/Visual Data: Recorded communications, such as calls or video support sessions.

Inference Data: Insights derived from other data sources, including preferences.

User Content: Free-text or open-form data, including inputs submitted via forms.

Sources of Personal Information
We collect information directly from you, from Clients (insurers or adjusters), from service providers, and automatically through our website and online tools. We may also create new data such as anonymized statistics or inferred preferences.

Notices at Collection
We want to ensure transparency about how and why we collect your data depending on the situation. Below are details for different contexts.

A. Claims Data – Notice at Collection
We collect personal information from you or via your insurer or adjuster when processing housing requests. This may include names, contact details, policy numbers, housing preferences, and billing records.

Purpose: To coordinate housing, communicate with parties, fulfill service obligations, and process payments.

Sharing: We do not sell or "share" this data as defined by CCPA.

B. Appian Portal, Website, and Account Access – Notice at Collection
We collect personal identifiers, contact information, technical data, device and usage information, and general location data when you visit our website or create and access an account on our portal.

Purpose: To operate and improve our website, manage portal access, ensure security, authenticate users, analyze user behavior, and provide services.

Sharing: We do not sell or "share" this data as defined by CCPA.

Cookies: We use essential, functional, and analytics cookies to support user experience and performance. Third parties may also place cookies under their own policies.

C. Marketing Communications – Notice at Collection
We may collect your name and contact details when you sign up for marketing messages.

Purpose: To send you relevant updates and promotions, with your consent.

Sharing: We do not sell or "share" this data.

D. Contact/Support – Notice at Collection
When you reach out for help, we collect contact data, communication content, and any additional info you provide.

Purpose: To respond to inquiries and provide support.

Sharing: We do not sell or "share" this data.

General Uses of Your Personal Information
Appian uses personal information to support our services and operate our business. Common uses include:

Providing Services: Managing housing placement, coordinating logistics, and offering support.

Communication: Sending service updates, billing reminders, and responding to inquiries.

Fulfilling Contracts: Meeting our commitments to Clients and users.

Billing: Handling payments and maintaining financial records.

Legal Compliance: Responding to legal obligations and protecting our systems.

Anonymization: Creating anonymized data for research and performance tracking.

Service Improvements: Enhancing website functionality, support, and internal processes.

Retention of Your Data
We retain personal information for as long as needed for the original purpose or to meet legal requirements, including:

Service Data: Held during service and a reasonable period after for legal or operational needs.

Legal Holds: Retained longer where law mandates (e.g., taxes, compliance).

Anonymized Data: May be kept for research and service improvement.

Factors that influence retention include legal requirements, system design, cost, and privacy risk. We periodically review data and may anonymize or pseudonymize records held long-term.

Sharing of Your Information
We share your information only as needed to deliver services or meet legal duties:

Service Providers: Landlords, contractors, and vendors supporting housing services.

Clients: Relevant information is shared with your insurance provider.

Payment Processors: For handling financial transactions.

Legal Authorities: As needed to respond to legal processes.

Business Transfers: During mergers, sales, or acquisitions.

Data Security
We take data protection seriously and use technical and organizational safeguards to prevent unauthorized access. While no system is 100% secure, we encourage you to report any concerns immediately.

Your Rights and Choices
Depending on where you live, your rights may include:

Access: Request a copy of your data and how we use it.

Confirmation: Ask if we process your data.

Correction: Fix inaccurate or outdated information.

Deletion: Request data removal where legally appropriate.

Portability: Ask for your data in a structured format.

Limiting Use: Opt-out of certain uses of sensitive data.

Consent Withdrawal: Revoke previously given consent.

Marketing Opt-Out: Unsubscribe from promotional messages anytime.

Cookies: You can control cookies through browser settings or our cookie preferences tool. Third-party services must be managed separately (e.g., Google Analytics opt-out).

Submitting Rights Requests; Verification
To submit a privacy request, email us at info@appianhousing.com or call us at 623-999-4554

We may ask you to verify your identity before fulfilling your request. This may involve confirming information we already have or logging into your account. If someone acts on your behalf, we may require proof of their authority. Some requests may not be fulfilled if verification is incomplete or prohibited by law.

International Transfers of Personal Information
While Appian is U.S.-based, we may transfer personal data to trusted service providers abroad. In such cases, we implement safeguards to protect your information.

Children
Our Services are not designed for users under 18. We do not knowingly collect data from minors. If we discover that we have, we will promptly delete it as required by law.

Changes to This Privacy Notice
We may revise this Privacy Notice occasionally. Any updates will be reflected in the "Last Updated" date, and we will notify you of significant changes when appropriate.

SMS Terms and Conditions
By opting in to receive SMS messages from Appian, you agree to the following:

Message frequency may vary.

Message and data rates may apply.

Text HELP for support or STOP to unsubscribe.

Carriers are not responsible for delayed or undelivered messages.